For us at Lakeshore Home Maintenance, it was heartening to see that many of the people profiled saw the problem and fixed it, unfortunately, some took advantage of the situation, or did not spend enough time diagnosing the real issue. While some honest mistakes were made, (after all we are human), the less experienced and/or the opportunistic in the bunch, created situations that were unfair for the homeowner.
Lakeshore Home Maintenance will continue to provide excellent and honest service at a fair price. When we get a call for a leaky faucet, for example, we would ask a series of fact finding questions to determine over the phone, the possible problems, based on what the homeowner tells us is happening. At this point, we would decide if it makes sense to send in a licensed plumber, or whether one of our qualified technicians (who has extensive plumbing experience) would suffice. This call is made so that we can keep prices down for our client. A service call charge for a licensed plumber is significantly higher than a service call charge for a technician. Some jobs require a licensed plumber and in those cases, there is no option, where there is an option, we always explain this option to our client.
For many repairs that we undertake on a day to day basis, the answer is no. However, when certain jobs require an expert in a specific field (Masonry, electrical, Roofing, HVAC, etc.) we always send licensed, insured and experienced technicians. When we send these technicians, our pricing reflects their specialty.